At WilKay Wellness, we strive to provide transparent and convenient payment options for our valued clients. Please note the following policies regarding payment and pricing:

1. Accepted Payment Methods: We accept CHERRY PAYMENTS as well as the following forms of payment for our services:
– Cash
– Credit cards
– Debit cards
– Apple Pay
– Zelle

NOTE: As a courtesy to our clients, we accept credit cards on file for deposits when booking appointments. However, if we are unable to obtain a credit card on file at any point or for any reason, or if the credit card on file becomes inactive and no new card has been provided by the client before any scheduled services or payments are due, clients will be required to make all future payments in full. There will be no exceptions to this policy.

2. Pricing: Our pricing is determined based on the specific services rendered and any additional add-ons or enhancements requested. We are committed to providing competitive and fair pricing for all of our services.

3. Payment Due: Payment for services is due at the time of service unless otherwise arranged in advance. We kindly ask that clients settle their payment promptly to ensure a smooth and efficient check-out process.

4. Pricing Transparency: We are dedicated to providing transparent pricing for all of our services. If you have any questions or concerns about pricing, please don’t hesitate to ask our staff for clarification. We believe in open communication and want our clients to feel confident in their investment in our services.

5. Refund Policy: We understand that circumstances may arise that require adjustments to scheduled appointments or services. Please refer to our cancellation and refund policy for more information on refund eligibility and procedures.

At WilKay Wellness, we are committed to providing exceptional service and value to our clients. If you have any questions or concerns about our payment and pricing policies, please feel free to reach out to our team for assistance. We appreciate your trust and look forward to serving you!

1. Product Refunds:
– Products purchased from WilKay Wellness may be eligible for a refund if returned within 30 days of purchase.
– To qualify for a refund, the product must be unopened, unused, and in its original packaging.
– Refunds will be issued to the original form of payment upon receipt and inspection of the returned product.
– Shipping costs associated with returning the product are the responsibility of the customer and are non-refundable.
– To initiate a return, please contact our customer service team to obtain a return authorization number and instructions for returning the product.

2. Service Refunds:
– Services provided by WilKay Wellness are non-refundable once rendered.
– In the event of dissatisfaction with a service, clients are encouraged to communicate their concerns with our team, who will strive to address and resolve any issues to the best of our ability.
– If a client is unable to attend a scheduled appointment, they must provide at least 48 hours’ notice to reschedule or cancel without penalty.

3. Exceptions:
– In cases of damaged or defective products, clients may be eligible for a replacement or refund. Please contact our customer service team within 7 days of receipt to report any issues with your order.
– Refunds for services may be considered on a case-by-case basis at the discretion of WilKay Wellness management.

At WilKay Wellness, we are committed to providing high-quality products and services that meet our clients’ needs and expectations. If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer service team for assistance.

At WilKay Wellness, we are committed to safeguarding the privacy and confidentiality of our clients’ personal and medical information. We adhere to strict privacy laws and regulations governing the collection, storage, and protection of client information.

Client Information Collection:
We collect personal and medical information from clients solely for the purpose of providing quality care and services. This information may include contact details, health history, treatment preferences, and other relevant details necessary for our services.

Information Storage and Protection:
All client information is securely stored in compliance with privacy laws and regulations. We utilize industry-standard security measures to protect client data from unauthorized access, disclosure, alteration, or destruction.

Client Consent:
We do not share clients’ personal or medical information with third parties without their explicit consent, except as required by law. Clients have the right to withhold or withdraw their consent for the collection, use, or disclosure of their information at any time, subject to legal and contractual obligations.

Confidentiality Assurance:
Our staff members are trained to handle client information with the utmost confidentiality and discretion. They are bound by strict confidentiality agreements and ethical standards to ensure the protection of client privacy at all times.

Client Rights:
Clients have the right to access, review, and request corrections to their personal and medical information held by WilKay Wellness. They also have the right to request copies of our privacy policies and procedures.

By choosing WilKay Wellness, clients can trust that their privacy and confidentiality are of paramount importance to us. We are dedicated to maintaining the highest standards of privacy protection and ensuring a safe and secure environment for our clients’ information.

At WilKay Wellness, we prioritize the safety and well-being of our clients. Before undergoing any treatment at our facility, clients are required to provide informed consent. This consent process ensures that clients fully understand the risks, benefits, and potential outcomes associated with the treatments they will receive.

During the consent process, our trained aesthetician will thoroughly explain the details of the treatment, including any potential risks or side effects. Clients will have the opportunity to ask questions and seek clarification on any aspects of the treatment they do not understand.

Clients will be required to sign a consent form, acknowledging their understanding of the treatment and agreeing to proceed at their own discretion. This signed consent form serves as documentation of the client’s informed decision and understanding of the treatment process.

It is important for clients to recognize that while our treatments are designed to promote wellness and improve aesthetic concerns, there may be inherent risks involved. By signing the consent form, clients acknowledge their acceptance of these risks and agree to hold WilKay Wellness harmless from any liability arising from the treatment.

Our goal is to ensure that each client feels comfortable and confident in their decision to undergo treatment at WilKay Wellness. If you have any questions or concerns about the consent process or our treatments, please don’t hesitate to reach out to our team for clarification. Your safety and satisfaction are our top priorities.

At WilKay Wellness, we are committed to providing our clients with clear and realistic expectations for all treatments and outcomes. Before undergoing any procedure or service, we strive to ensure that our clients understand what to expect during and after the treatment process.

During the initial consultation or appointment booking, our knowledgeable aesthetician will discuss the treatment process in detail, including the expected results, potential side effects, and any necessary downtime. We encourage open communication and welcome any questions or concerns that our clients may have regarding their treatment plan.

It is important for our clients to understand that individual results may vary depending on factors such as skin type, age, and overall health. While we aim to achieve the best possible outcomes for our clients, we cannot guarantee specific results.

To ensure that our clients are well-informed about their treatment options, we provide educational materials and resources that outline the benefits, risks, and expected outcomes of each procedure. Additionally, our aesthetician is available to provide personalized consultations to address any concerns and tailor treatment plans to meet the unique needs of each client.

At WilKay Wellness, transparency and client satisfaction are our top priorities. We are dedicated to empowering our clients with the knowledge and support they need to make informed decisions about their health and wellness journey.

At WilKay Wellness, we utilize the payment system Cherry to facilitate transactions for our services. It is important to note that WilKay Wellness is not responsible for approvals, denials, or payment arrangements made through the Cherry platform.

Clients are solely responsible for ensuring that their payment information is accurate and up-to-date within the Cherry system. Any issues related to payment processing, including approvals, denials, or disputes, must be addressed directly with Cherry’s customer support team.

WilKay Wellness will not be held liable for any discrepancies or errors arising from the use of the Cherry payment system. We appreciate your understanding and cooperation in adhering to this policy.

1. Client Privacy: At WilKay Wellness, we respect our clients’ privacy and confidentiality. Therefore, clients are not permitted to record videos, take photos, or post on social media during their treatment sessions without prior consent from our staff.

2. Consent for Recording: Clients who wish to record videos or take photos during their treatment session must obtain explicit permission from our staff beforehand. This ensures that all parties involved are comfortable and that the client’s privacy is respected.

3. Professionalism and Respect: Clients are expected to maintain professionalism and respect towards our staff and other clients at all times. Any inappropriate behavior, including inappropriate comments or actions captured in videos, photos, or social media posts, will not be tolerated.

4. Google Reviews and Social Media Posts: We encourage clients to share their positive experiences at WilKay Wellness on platforms such as Google reviews and social media. However, we kindly request that clients refrain from posting inappropriate or defamatory content that may damage our reputation or violate the privacy of our staff and other clients.

5. Consequences for Violations: Violations of this policy may result in termination of services and/or legal action, depending on the severity of the infraction. We reserve the right to take appropriate action to protect the privacy and integrity of our clients and staff.

By adhering to these guidelines, we aim to create a safe, respectful, and professional environment for all clients at WilKay Wellness. If you have any questions or concerns about this policy, please feel free to discuss them with our staff.

At WilKay Wellness, we value our clients’ privacy and respect their confidentiality. As part of our commitment to providing exceptional service and showcasing the effectiveness of our treatments, we may request permission to capture photos or videos for before-and-after comparisons and marketing purposes. However, we adhere to strict guidelines to ensure the protection of our clients’ personal information:

1. Voluntary Participation: Participation in any photo or video documentation is entirely voluntary. Clients have the right to decline participation or request that their images not be used for marketing purposes.

2. Informed Consent: Before capturing any media, clients will be fully informed about how their images or videos will be used, including marketing materials, social media platforms, or our website. Clients must provide explicit consent for the use of their media for these purposes.

3. Anonymity and Confidentiality: We respect our clients’ privacy by ensuring that any media used for marketing purposes does not include identifying information unless explicit consent is given. Client names, contact information, or other personal details will never be disclosed without prior consent.

4. Transparency: We are transparent about our use of client media for marketing purposes. Clients will be informed about where and how their images or videos will be used, and they have the right to revoke consent at any time.

5. Professionalism: Our team maintains professionalism and discretion when capturing and using client media. We ensure that all media is captured in a respectful and dignified manner, with the client’s comfort and privacy as our top priority.

At WilKay Wellness, we are dedicated to showcasing the transformative results of our treatments while upholding the highest standards of client privacy and confidentiality. If you have any questions or concerns about our client media policy, please feel free to contact us for clarification.

At WilKay Wellness, we are committed to maintaining a clean and safe environment to ensure the well-being of our clients and staff. Our hygiene protocols and sterilization procedures adhere to the highest standards to minimize the risk of cross-contamination and promote a sanitary environment.

Hygiene Protocols:
– Our aesthetician follows strict hygiene protocols, including frequent hand washing and sanitization.
– Disposable protective equipment, such as gloves and face masks, are used during treatments to prevent the spread of germs.
– Our treatment room and equipment are thoroughly cleaned and sanitized between each client appointment.

Sterilization Procedures:
– We utilize medical-grade disinfectants and sterilization equipment to sanitize all surfaces and tools used during treatments.
– Single-use disposable items are used whenever possible to minimize the risk of contamination.
– Non-disposable equipment and tools are sterilized according to industry standards after each use.

Adherence to Health and Safety Regulations:
– We comply with all health and safety regulations set forth by local authorities and regulatory agencies.
– Our aesthetician undergoes regular training on hygiene practices and infection control measures to ensure compliance with current guidelines.

Client Assurance:
– The well-being of our clients is our top priority, and we are committed to providing a safe and comfortable experience during their visit.
– We encourage open communication and welcome any questions or concerns regarding our hygiene and safety protocols.
– Should clients have specific requests or preferences regarding hygiene practices, we are happy to accommodate their needs to ensure their peace of mind.

At WilKay Wellness, maintaining a clean and safe environment is integral to our mission of providing exceptional care and service to our clients. We continuously strive to uphold the highest standards of hygiene and safety to promote the health and well-being of everyone who walks through our doors.

At WilKay Wellness, we prioritize creating a welcoming and respectful environment for all clients and staff members. To ensure a positive experience for everyone, we have established the following guidelines for client conduct within our MedSpa:

1. Respectful Behavior: We expect all clients to treat our staff and fellow clients with respect and courtesy at all times. This includes refraining from using offensive language, making derogatory remarks, or engaging in any form of discrimination or harassment.

2. Professionalism: Clients are expected to conduct themselves in a professional manner during their visit to WilKay Wellness. This includes adhering to any dress code requirements such as offensive attire and refraining from disruptive or inappropriate behavior that may detract from the spa experience of others.

3. Promptness: Clients are encouraged to arrive on time for their scheduled appointments to ensure a smooth and efficient experience for themselves and other clients. Late arrivals may result in a shortened treatment time or the need to reschedule the appointment.

4. Safety: Clients are responsible for following any safety instructions provided by our aesthetician and for using spa facilities safely and appropriately. Any misuse of facility or failure to adhere to safety guidelines may result in the termination of services.

5. Consequences for Inappropriate Behavior: Any client found engaging in inappropriate or disruptive behavior may be asked to leave the premises immediately. Additionally, repeat offenders may be prohibited from scheduling future appointments at WilKay Wellness.

We appreciate your cooperation in adhering to these guidelines and helping us maintain a positive and welcoming environment for all clients and staff members at WilKay Wellness. If you have any questions or concerns about our Client Conduct Policy, please don’t hesitate to contact us.

For the comfort and safety of all clients and to maintain a serene atmosphere during treatments, children under the age of 16 who are not receiving services are not permitted in treatment rooms. We appreciate your understanding and cooperation in adhering to this policy.

At WilKay Wellness, we value the feedback of our clients and strive to provide exceptional service at all times. We encourage clients to share their feedback, whether positive or negative, as it helps us continuously improve our services and address any concerns promptly.

If a client has any feedback or wishes to file a complaint, they can do so by contacting our office directly via phone, email, or in person. Our dedicated team will listen attentively to their feedback or complaint and take appropriate action to address the issue.

We are committed to resolving any issues raised by our clients in a timely and efficient manner, ensuring that their concerns are acknowledged and resolved to their satisfaction. Our goal is to provide a positive and enjoyable experience for every client, and we appreciate their input in helping us achieve this goal.

Thank you for choosing WilKay Wellness. We value your feedback and look forward to serving you with excellence.